daytime, evening, lunch and holiday periods. Samsung Auto Attendant can also be customised for up to 99 time periods to truly reflect the individual nature of your working pattern e.g. Automated Attendant is an ideal solution for busy departments – such as reception areas and call/response centres – or out of hours periods. If no destination is selected within a specified time, the call is automatically directed to the pre-specified destination. Xternal callers are prompted by the Auto Attendant to enter their choice of destination without the need for a receptionist to handle the call. The Auto Attendant can act as your organisation’s front line for customers’ first point of contact or as a reception overflow during peak periods. The Auto Attendant can answer multiple calls simultaneously: providing different greetings for each extension or department.Īuto Attendant can, in effect, create a simple contact centre structure within your organisation, allowing you to route calls for individual extensions or groups as necessary. Incoming calls are never kept waiting to be answered with Samsung’s Auto Attendant. Screen calls through answer machine emulation Samsung Voicemail goes one step further, allowing users to intelligently route callers with different greetings and employing call routing based on time of day, day of week, caller ID and DDI.Īs well as standard Voicemail functionality at the touch of a button, users can access a host of other features:Ĭreate and send messages to a group (sales, support group)Ĭhange automatic greeting based on time and date forward messages direct to mailbox
Users are alerted to messages via a message waiting lamp or the LCD screen of their OfficeServ handset. Samsung Voicemail allows users to reap the benefits of streamlined office messaging the first time they pick up the phone. With the aid of either voice instructions or the screen prompts on the OfficeServ handset LCD screen, all employees can easily navigate Samsung voicemail. Users can record their own personal greetings (busy, no answer, out of office, on holidays) SAMSUNG Voicemail offers advanced call facilities and puts the user in control by allowing voice messages to be left when staff are busy or out of the office. ✓ Administrators can log into a convenient web-accessed administration page and manage system changes remotely – including programming greeting and call routing modifications on the built-in auto attendant.
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✓ Incoming faxes can be received on the PC and documents can be faxed right from your desktop.
✓ Advanced text-to-speech capabilities in over 27 languages let users read voicemails converted into emails, then write or record immediate responses – right from their PCs, laptops or any Web-connected computer. ✓ Voicemails, emails and faxes are all labeled, routed, synchronised and stored per individual user preference. ✓ Single and efficient toolbar interface with Outlook gives employees one-stop control over multiple message formats. ✓ Scalable up to 128 ports on the OfficeServ 7400, serving up to 3,000 subscribers (32 ports on the OfficeServ 7200) Samsung’s OfficeServ IP-UMS has enhanced functionality to provide fully synchronised unified messaging along with powerful Text to Speech (TTS) capability that together enables the subscriber to listen, record, organise and maintain all their messaging from a suitable device of their choice.
Imagine the efficiency and productivity of customizing how voicemails, email messages, and fax messages are created, sent, received, tracked, synchronised, and archived – all from one central location.
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